Apology Letter for our Customers
Please accept our sincere apologies for the inconvenience you may have recently experienced in respect to the technical hitch and SPAM attack both on our e-mail and web-site. We regret that many letters were lost, many questions of yours weren’t answered, many orders you placed weren’t received by our sales manager.
At Gymnastics-Fantastic, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we’ve made arrangements for our web-store system.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by improving also our e-mail and web-site safety. I do assure you that now we work with maximum performance.
We highly appreciate your relationship with Gymnastics-Fantastic and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at firstname.lastname@example.org or email@example.com (this is my e-mail and it’s an ironclad guarantee that your letter will be resent to the sales manager)
If we don’t answer your question or order during 24 hours, please, write us one more time. We’re doing our best to satisfy any request from our customer and provide every gymnast in the world with a beautiful competition leotard!
We hope for your understanding and further cooperation. Thank you for choosing our company!
Yours in service,
Chief Web-Store Manager
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